Borgata Online Casino Customer Service
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We’ll provide you with each online casino’s forms of customer service (phone, e-mail, live chat) and list the hours of accessibility. The best online casinos have multiple ways to contact customer support—the best reviews should reflect the same. Borgata licensing, safety and trustworthiness Borgata – complete list of Licenses. The Borgata Casino welcome bonus offer is a 100% deposit bonus match up to $1,000 on your first deposit. In addition to this first deposit bonus, players will also receive a Borgata Casino PA bonus of $20 free upon signing up. The $1,000 portion of the first deposit offer requires a minimum deposit of $10.
Richard JanvrinHow do I accumulate points with casino games? If you are experiencing technical issues with any game, please see the below standard technical fixes that will solve most game-related problems. Please note that you will need to have explored the below options before our Customer Services Team will be able to help you further. Borgata Hotel Casino & Spa. Atlantic City, NJ. Email: Borgata@paciolan.com. Borgata Box Office Group Ticket Sales: Email: BoxOffice@theborgata.com. For Non-Ticketing questions regarding Borgata Hotel Casino & Spa, please email: customercare@theborgata.com.
September 21Borgata Online Casino basically has no flaws whatsoever; you would really have to nitpick to find an issue. In this Borgata PA Online Casino review, we will look at the promotional offers, registration process, game library, banking methods and overall user design experience.
Spoiler alert: Borgata Online Casino is excellent.
Let's dive in headfirst and dissect the long-running operation.
ProsCons+ User Design ExperienceX Minor Design Oddities on the Mobile App+ Mobile App+ Welcome BonusBorgata PA Online Casino Bonuses & Promo Codes
The Borgata Casino welcome bonus offer is a 100% deposit bonus match up to $1,000 on your first deposit. In addition to this first deposit bonus, players will also receive a Borgata Casino PA bonus of $20 free upon signing up. The $1,000 portion of the first deposit offer requires a minimum deposit of $10. There is also a 15x playthrough requirement and a 1x playthrough requirement on the $1,000 deposit bonus and free $20, respectively. So, to access the bonus funds/bonus dollars from the $1,000 first deposit bonus, you must wager the bonus amount, multiplied by 15. For example, if you deposit $100, you'll get $100 in bonuses. Thus, you will need to wager $1,500 on the site to gain access to the $100 bonus funds/bonus dollars for withdrawal purposes. Typically, a deposit match bonus requires a playthrough on the deposit and bonus combined. Borgata Casino PA only gives you the burden of the Borgata Casino PA bonus, which automatically makes this offer better than other competing outlets.
This offer does not require a Borgata Casino bonus code.
Borgata Online Casino PA Welcome Bonus
BetMGM CasinoBorgata Online Casino PA Total Bonus Available$1,020No Deposit Bonus$20Deposit Bonus$1,000Total BonusUp to $1,020Free Spin OfferN/APromo CodeNone, Play Now!Get To Know Borgata In Pennsylvania
Before getting into the online casino space, Borgata started out as a hotel, brick-and-mortar casino, and spa based out of Atlantic City, New Jersey. It opened on July 2, 2003. Borgata Casino then got involved in the online space in 2013, first opening in New Jersey.
After success in New Jersey's online market, Borgata expanded into Pennsylvania online gambling, launching in February 2021. Borgata is alongside BetMGM and Party online casinos under MGM International.
Borgata Online Casino offers its product in New Jersey and Pennsylvania. In Pennsylvania, Borgata Casino is licensed and regulated by the Pennsylvania Gaming Control Board.
Playing Requirements At The PA Borgata Online Casino
There are a few parameters for those who wish to play Borgata Casino PA. First, you must be 21 or older - this is the normal age requirement. Next, players must be playing in Pennsylvania. You do not need to be a resident but you have to be physically in the state to play. Geolocation software tracks your IP address, thus determining your location. Once the system recognizes you are located in Pennsylvania, you'll be able to play Borgata online in the Keystone State.
Creating A Casino Account At Borgata
Borgata offers two methods for creating an account in PA. We'll first look at the traditional way to do so. This process is done across three steps and takes just a few minutes to accomplish.
- Email and create a password
- Surname, name, final four digits of social security number, date of birth
- Address, mobile number, agree to terms of service
After, there will be certain times in which online casinos such as Borgata Casino PA will ask for a copy of your identification. This only arises when there is a discrepancy in your information from the system Borgata Casino PA is using and the information which you provided.
Beyond this, and after you've successfully created a Borgata Online Casino account, Borgata Casino PA will then run its geolocation software to confirm you are located in the state of Pennsylvania. If you are, you can start playing games. If not, you will need to wait until you are in the state, let the software run again, then play from there.
The second way in which Borgata Casino PA lets you register is with PayPal. This is a unique way to register. This is not a method that we've seen at other online casinos. This method lets you bypass the two-minute normal account procedure, and it automatically links your PayPal account in the process.
Accepted Payment Options
Because you can link your PayPal account to Borgata PA Online Casino during the registration process, we now do know of at least one banking method customers can use when they sign up. However, even beyond PayPal, there are still many other banking methods which online casinos should deploy. The more methods online casinos allow for depositing and taking out funds, the more potential users there will be.
So, now that we know PayPal is a method, let's check out what other ways you can bank with Borgata Casino PA.
Payment Options
- VIP Preferred e-Check: This is essentially a bank transfer.
- Play+ Card: A reloadable card given by Borgata Casino PA
- Visa/MasterCard debit/credit cards
- PayPal
- Online Bill Pay
- PayNearMe: This is an in-person cash transaction done at retailers such as 7-Eleven or Family Dollar.
- Discover Credit Card
- Online Banking
Withdrawals
All withdrawal methods are subject to a review process. This review process could take around 24 hours.
- VIP Preferred e-Check
- Check by Mail
- Online Banking
- Cash Casino Cage: In-person cash transaction done at Rivers Casino.
Borgata Casino Rewards Tiers
Borgata offers a rewards/VIP loyalty program, which the company calls 'M Life Rewards.' This program has multiple tiers in PA.
- Sapphire: Up to 24,999 tier credits
- Pearl: 25,000 tier credits
- Gold: 75,000 tier credits
- Platinum: 200,000 tier credits
- NOIR: Invite only
As you ascend the tiers, you will get more and more lucrative rewards. These include things such as personalized offers and room discounts at the Sapphire tier to complimentary limo service to/from the nearest airport with a hotel stay at the NOIR tier.
Players will earn tier credits simply by playing online games. In earning tier credits, players will also earn iRewards Points, which are redeemable at the online loyalty store. In playing online games, you'll earn both of these points simultaneously and evenly.
- Regular Slot: 1 point per $10 wagered
- Progressive/Jackpot Slots: 1 point per $15 wagered
- Video Poker: 1 point per $40 wagered
- Baccarat, Blackjack, Craps, Roulette: 1 point per $25 wagered.
If a customer was to only play regular online slots, that person would need to wager $2,000,000 on the site to hit the Platinum tier.
Borgata Live Dealer Games
Borgata Casino PA does offer live dealer games. In total, there are six games. These include Blackjack, American Roulette, Infinite Blackjack, Three Card Poker, Ultimate Texas Hold'Em, and Baccarat. All of these games with the exception of Ultimate Texas Hold'Em were developed by Evolution.
Borgata Casino Online did an excellent job with these live dealer games in that the hosts are friendly and supportive. Regardless of what level you are on as a player, the hosts do an excellent job walking you through any promotions going on and they help as much as they can when it comes to navigating the live online game. Borgata offers these games in crisp high-definition and it makes you feel as though you are actually sitting in a luxury casino playing at the table.
Casino Game Variety
Borgata Casino Online offers a wide variety of casino games and types. At Borgata Casino, you'll find Live Dealer, Table Games, Slots, and Jackpots. In the Table Games section, you'll find Blackjack, Roulette, Video Poker, Three Card Poker, Jacks or Better, Baccarat and more. Some other online casinos might have more games to offer, but the games available at Borgata Casino are top of the line. For some game types, Borgata could maybe offer a bit more variety (such as PA Video Poker), but overall there is at least something for every casino game type imaginable. Also, six of the Jackpot games are exclusive titles that you will not find anywhere else on the market.
Available Online Casino Games in Pennsylvania
Slots: 230
Jackpot Slots: 12
Live Dealer Games: 6
Video Poker/Poker: 5
Roulette: 13
Blackjack: 6
Baccarat: 1
Casino Game Quality
We call the casino games at Borgata Casino top of the line for a good reason. In addition to some of the operator's excellent exclusive titles, the other games that the company offers are developed by some of the very best casino game makers on the market today, including IGT, NetEnt, Evolution, and more. When we tried it out, we found that loading the games was easy and fast. There were no delays or lag, nor was there any buffering either. The graphics were phenomenal for online casino games and it ran with ease.
Slots Available At Borgata PA
With 230 slots available at Borgata Casino, there are definitely a few that we recommend checking out before diving into the rest of the bunch.
Gonzo's Quest
Developed by NetEnt, Gonzo's Quest is a slot game unlike any other. With the graphic of Gonzo, you'll feel as though you are walking into an RPG as you are set in the lost city of Eldorado.
The Price is Right
Long gone are the days in which you stayed home from school, laid on the couch to watch TV and found that there was nothing else on but game shows such as The Price Is Right. But with this slot title, you can turn back the clock, take a whiff of nostalgia and re-live it in the form of a slot handle as you aim for the winnings.
Jimi Hendrix
Also developed by NetEnt, this slot offers over 20 paylines and a Return to Player percentage north of 96. RTP represents how much money per dollar wagered will be given back to players over time on average. Head back to yesteryear and take a spin on a slot inspired by the iconic left-handed guitarist.
MGM Grand Millions
MGM Grand Millions is one of six exclusive slot titles at Borgata. The jackpots can reach into hundreds of thousands of dollars. Get over there, wager, and win now!
Divine Fortune
When it comes to non-exclusive jackpot slots, Divine Fortune is the standard-bearer. Once again, this slot is developed by NetEnt. All NetEnt slots have an RTP of 96% or higher.
Online Casino Gaming Experience
In exploring the Borgata Casino Online interface, we found not even a slight hint of a lack of attention to detail. Each menu is polished and exceedingly professional-looking. The homepage has excellent, large icons, making it easy to see everything. There are also things happening such as ads moving around and some game graphic icons that are actually animated and not static images. The page uses space extremely efficiently. Other than scrolling to find additional games to play, you will find everything you need right on the home page without needing to scroll around. That is outstanding user design work.
Desktop Casino Experience
At the top of the page, there is a horizontal menu that has the large icons we mentioned above. In addition to the different game types, there are also links to the promotions page, banking page, and M Life Rewards page. Finding banking information is usually much more difficult and found in the FAQ section at many sites. Borgata Casino Online gives that information front and center. That's helpful for players who might be interested in playing but have not created an account yet.
Above that menu, you'll also find the search bar to look for particular titles or game types.
If you scroll down the homepage, you'll find some games for each game type. If you click on slots, you'll find a breakdown of the games in relation to new games, different developer titles, and eventually, you'll find an entire list.
The site is condensed in an easily accessible way and all of the information you'd want to locate is right there at your fingertips. This was one of the most pleasant experiences for an online casino on the desktop version - the Borgata Casino website outdid itself. There was no lag, buffering, or any of those kinds of issues to be found whatsoever.
Borgata Casino App
Borgata Online Casino Pa Real Money
Yes, there is a Borgata Casino app. The Borgata Casino PA app is available for both iOS and Android devices. For iOS users, this can be downloaded through the Apple App Store; Android users can download via the Google Play Store.
The mobile app does an excellent job in mirroring the desktop platform. This allows users to go back and forth between the different mediums with ease; there is not much of a learning curve.
The only difference from the app is the menu along the bottom of the screen. Here, you'll find links to Blackjack, Roulette, the search bar, Poker, and Promotions, in that order.
To be fair, these are rather random options. A better grouping of five would probably be the search bar, rewards page, promotions, banking, and a general games page.
Other than that minor flaw, the app is easy to navigate with the same horizontal menu as on the desktop rendition. The app runs as smoothly as a mobile app can. If you play on the road with the Borgata Casino app, you will not have to worry about any kind of lag issues whatsoever.
Online Casino Safety
Borgata Online Casino has proven to players that its model works after nearly a decade in New Jersey. However, it is understandable if you want to hear more concrete proof of safety beyond what a corporation has to offer. This goes back to Borgata Casino Online receiving a license from any state where it operates. This also applies to any other online casino Pennsylvania offers. There are rules and guidelines in a regulated online casino market that must be followed. That includes having systems in place to protect important and personal customer data. In receiving this license, not only has Borgata done its part, but the state also agrees that everything is safe. We can confidently say your data will be safe.
Casino Customer Service
In the upper right-hand corner of the page, there is a link to 'Help & Contact.' Here, you'll be lead to the FAQ section. This is the first line of defense when it comes to customer service. From here, if you go through the general headlines to explore issues, you will be asked if you need additional help. Once you click yes, you can visit a page where you can send an email to Borgata, or start a live chat that is available 24/7.
Responsible Online Gambling
The Responsible Gaming page for Borgata can be found in the upper right-hand corner of the page, next to where you would log in or register for an account.
This section of the online casino is primarily dedicated to educating and giving resources to those dealing with potential online gambling addictions or experiencing a gambling problem.
Here, you'll find information such as learning what problem gambling is, the warning signs, contact information to the Council of Compulsive Gaming of Pennsylvania, and more.
Players can also set limits on different aspects of their play, including boundaries on time spent and deposit amounts. You can also give yourself a timeout and suspend your account for anywhere from 3-365 days.
What Our Experts Think About The Borgata Online Casino in Pennsylvania
There's really nothing that is an overt issue with Borgata Online Casino. The company spent so much time spent developing the product in New Jersey for nearly a decade, it should come as no surprise. Things like the welcome bonus only involving the playthrough to count toward the bonus funds/bonus dollars themselves are smaller things, but that is what makes Borgata stand out from the rest. This is an elite online casino and you should play there.
Borgata Casino FAQ
Yes, Borgata Casino Online has a welcome bonus in which you get a deposit match bonus up to $1,000 at a 100% rate and also an additional Borgata Casino bonus of $20 in site credit simply for signing up.
Yes, Borgata Casino Online is based around wagering and winning real money.
There are currently 230 slot titles at Borgata Casino Online.
Yes, there is a Borgata Casino mobile app for both Android and iOS devices.
Yes, 100%. Borgata Casino was required to receive a license from the state of Pennsylvania to operate. That license requires certain standards regarding the methods of keeping customer data safe.
Yes, Borgata Casino is legal in Pennsylvania and is licensed by the Pennsylvania Gaming Control Board.
100% Welcome Bonus up to $1000 + $20 in Free PlayPROMO CODE:PENNSTAKESMust be 21+ to participate. T&Cs apply.Contributors
Richard Janvrin
Reviewer sinceNovember 2018
I combine my sports, casino and gambling interests to put new US casino websites through the paces to give consumers an unbiased assessment of every site's strengths and weaknesses.
Interests: Online casinos, Online sportsbooks, Online slotsARTICLES YOU MAY LIKE
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